NVU Won't Publish to I-Power

[tjmarshall]

Hi Troy,

I have called I-Power and tried everything I can think of and I have worked on NVU and vdeck all day with no success. What I did was change a banner and link on the bottom right side of my webpage to fix it and it won't fix. I saved it in NVU like I always do and then uploaded the index.html file in vdeck like I always do and it won't upload. I-Power said they cannot help me because it isn't on their end but everything saves fine in NVU, it just won't publish. Any suggestions? I am in phase 2 and am at a standstill. Thank you.

[cindi]

This is my own personal experience, I don't upload to Vdeck from NVU. I go to Vdeck and upload from there. NVU never works for me either.

Cindi

[troyzone]

Hi Tammy,

I'm not sure what the problem would be. Since it appears on the surface to be a problem with your iPower account, my first instinct would be to tell you to try calling iPower, but apparently you have already done that and they say that the problem is not on their end...

In that case, it may very well be something you're doing incorrectly on your end. I'm not sure how you are uploading your files to iPower, but I agree with Cindi, I would log into iPower's vDeck control panel and go to Host Manager / File Manager and upload your files that way, rather than using the Publish feature inside NVU. If you need more detailed directions for using File Manager you can find some here. Several people have reported having problems publishing directly from NVU, so it is safer to stick to using vDeck to upload your files.

Also make sure that you are going into the public_html directory before attempting to upload any files, as public_html is the home directory (or folder) for your web site files.

When you first log into vDeck, there should be some information displayed near the bottom of the left column similar to the following:

disc quota
1% of 10000Mb

bandwidth quota
1% of 250GB

The numbers 250GB and 10000MB refer to the 250GB of transfer bandwidth and 10000MB (or 10GB) of file storage space you are allowed with your iPower account. This is assuming you have the $7.95/month (paid yearly) hosting plan that is recommended by Erich and is what most people here use. If you have a different plan then let us know which one it is.

Even if you somehow managed to fill up the huge file storage space we are allocated with our iPower web hosting accounts, this would only prevent you from uploading additional files until you cleaned it up some, and you should still be able to view your home page. However, I get the following error when trying to view your home page:

403 forbidden
Server configuration does not allow access to this page. Please go back and try again.

This sometimes indicates a permissions error. The files stored on your web hosting account have permissions associated with them that can be changed, and you may have inadvertently changed the permissions on your index.html file, preventing people from viewing the page.

However, I can view your images directory fine by going to nowlivelife.com/images/ Your privacy policy file also appears fine at nowlivelife.com/privacy.html I just guessed those URLs and was able to view them, but I can't view your home page. This indicates to me that you've done something to your index.html home page file that prevents it from being displayed properly.

Log into your vDeck control panel and go to Host Manager, then File Manager. Click on public_html to change into that directory. You should see a list of your web site files there, along with your index.html web page that displays as your home page. To the right of each file or directory is a three digit number...that sets the permissions on that particular file or directory. Generally speaking, it would be set to 755 for a directory and 644 for a file, although this could vary in special circumstances.

Look at your index.html file's permission level. It should be 644. If it is not, click on the number and set it to 644 in the box that prompts you (replace the word "undefined" if it appears in the box) and click OK. You can also try deleting the index.html page off of vDeck and upload it again from your computer if you have an up-to-date copy stored there.

That is all I can think of to suggest to you to try at this point. Hope this helps.

Troy

[tjmarshall]

Troy,

I always upload my files through v-deck. The only thing I do in NVU is change index.html or my banners and then I save it there and it saves fine. Then I go to v-deck to file manager, to public html and go to browse and upload the image in the images folder and the html.index in it's right folder and it has always worked just fine up untill about a week ago. And yes, I have the $7.95/month (paid yearly) hosting plan.
Okay, I changed my index.html 640 # to 644. I hope that was the problem why you couldn't view it. But I still have the file upload problem. Check this out Troy, I am seeing 3 different banners in the same place on my website. What I mean is, in NVU I have the banner I want to advertise on the bottom right side. In my website is a banner that is not working and when I preview my web site through v-deck in the html.index file, it is an old banner that I have deleted from my images folder in v-deck??? What do you think of that? I still think my problem is on v-deck side. The guy I talked to yesterday really did not want to help me and I should have asked to speak to his supervisor but I was out of time. Please advise. Thank you.

[Sandi Moses]

tjmarshall said:

Troy,

I always upload my files through v-deck. The only thing I do in NVU is change index.html or my banners and then I save it there and it saves fine. Then I go to v-deck to file manager, to public html and go to browse and upload the image in the images folder and the html.index in it's right folder and it has always worked just fine up untill about a week ago. And yes, I have the $7.95/month (paid yearly) hosting plan.
Okay, I changed my index.html 640 # to 644. I hope that was the problem why you couldn't view it. But I still have the file upload problem. Check this out Troy, I am seeing 3 different banners in the same place on my website. What I mean is, in NVU I have the banner I want to advertise on the bottom right side. In my website is a banner that is not working and when I preview my web site through v-deck in the html.index file, it is an old banner that I have deleted from my images folder in v-deck??? What do you think of that? I still think my problem is on v-deck side. The guy I talked to yesterday really did not want to help me and I should have asked to speak to his supervisor but I was out of time. Please advise. Thank you.

Tammy, while you wait for Troy, you might want to keep on tweaking because right now your link goes to a 403 error page.

Sandi

[troyzone]

Tammy,

I'm still seeing the same 403 Forbidden error as Sandi in place of the home page...this is the same error I was seeing yesterday, so nothing has changed in that regard

If you are seeing different versions of your page when viewing in different ways (i.e. directly, via File Manager's preview feature, etc.) then it is quite likely that your web browser was caching older copies of your page and showing you an outdated version. You would have to refresh or reload the page to get the browser to update it.

As you may know, browsers store previously viewed pages in a temporary storage area called a cache. The next time you visit the same page it will check the cache for a stored copy, and if it has one it will show you that page. This is much quicker than downloading the page again since it is already stored on your computer in the cache.

The drawback of this however is that if the page was recently updated, you may end up viewing an outdated or incorrect version of the page without realizing it.

How long a browser stores a cached copy of a page usually depends on how the browser is configured and/or how the page is coded. Refreshing the browser forces it to download the most current version.

As to why you can't upload files or why I can't see anything but a 403 error for your home page, I'm really not sure without seeing the account what the problem may be, if I would even know then.

You can PM me your login info if you want and I can take a quick look, however my best recommendation is to call iPower again and get them to take a closer look at your account. It may very well be a problem with your account that only they can correct.

I've always had good luck calling iPower myself, so I think maybe you were just unlucky and got someone having a bad day or who was at the end of their shift or something. If you call them again you may get someone who can resolve your problems right away.

Oh, by the way, when you start new threads, you may want to address them to the forum as a whole in case someone else has something to offer and/or is available sooner...contrary to popular belief, I don't know everything Even on the technical side of things... lol

Troy

[tjmarshall]

Hi All,

Just to let you all know, I know I still have an error. I have been working with I-Power but it seems to have messed up again. Wish me luck! Everything Troy suggested has been fixed by I-Power but obviously, they missed something.

[tjmarshall]

Hi Everyone,

It seems my problems were on the I-Power end. They have fixed it and I appreciate everyones help.

[troyzone]

Hi Tammy,

Thanks for the update. I had thought it sounded like there might be an issue with your account, which is why I had recommended contacting iPower again to look into it further for you. I'm glad that they were able to get your account issues resolved.

Troy